Overview What We Offer Focus Area Use Cases Major Industries Blogs

Cloud Contact Center Solutions

Enhance Customer Experience with Flexible
Cloud Contact Center Solutions

Responsive | Empowering | Efficient

Trusted by

Transform Your Business with Cloud-Based Contact Center Solutions

From strategy to implementation, Xavor empowers your business to efficiently manage both inbound and outbound customer communications through diverse channels, including voice, text, and social media. Our comprehensive approach extends to integrating self-service options.

We enable you to harness the ever-evolving power of cloud technology with our expertly crafted on-demand cloud-based contact center. Designed by our team of seasoned professionals, this innovative solution optimizes your business benefits while eliminating the complexities of infrastructure setup for your customer service needs. Our Software-as-a-Service (SaaS) model ensures a tailored or self-service customer experience, leveraging machine learning, reporting, and analytics and granting your agents the flexibility to operate from any corner of the globe.

What We Offer in Cloud Contact Center Solutions

We specialize in the design, delivery, and migration of your contact center to the AWS cloud platform using Amazon Connect. Our expertise spans the spectrum, encompassing the development and customization of enterprise-grade cloud call centers, integration with various AWS services and enterprise solutions, advanced reporting, real-time analytics, elevated customer experiences, omnichannel communication, and the implementation of artificially intelligent chatbots.

Cloud-Based Contact Center at-Hand

Our skilled team specializes in deploying SaaS-based customer engagement solutions, focusing on Amazon Connect. We offer streamlined setups for solutions such as conversation IVR and voicemail, ensuring effortless cloud deployment and a smooth onboarding process with minimal effort.

Cloud-Based Contact Center Development

Leverage our technical expertise, resources, and industry knowledge to design, develop, and scale your own custom cloud contact center solution.

Focus Area

At Xavor, we specialize in providing our clients with the ability to deliver personalized customer experiences.

Omnichannel Customer Service

Craft a superior, tailored omnichannel experience for global customers through a unified single-user interface, offering seamless voice and interactive chat interactions. As your strategic business partner, we specialize in streamlining your contact center on Amazon Connect, leveraging the latest in AI/ML technologies to enhance efficiency and deliver exceptional customer experiences.

AI/ML

Transform your customer interactions with cutting-edge artificial intelligence and machine learning solutions. We not only automate your interactions but also enable sentiment analysis to provide a deeper understanding of your customer experiences. Xavor employs intelligent user authentication to enhance your security measures.

Integration

Our expertise extends beyond standalone solutions, providing advanced capabilities by integrating your cloud call center with enterprise applications such as Salesforce and Dynamics 365. We simplify your processes and extend Amazon Connect’s capacity by integrating it with other AWS services like RDS and Lambda.

Reporting & Analytics

Transform your insights by enabling real-time or historical analytics reporting in Amazon Connect, allowing you to monitor customer satisfaction and agent performance in one place. Make data-driven decisions to refine and optimize your customer engagement strategies continuously.